ZRG has pioneer role in making end-to-end business solutions, services

ZRG is a leading Information and Communication Technology solutions company with a track record of pioneer ship and innovation. ZRG specialize in the areas of customer relationship management solutions and services.

The company makes end-to-end business solutions and services that are quick-to-deploy and easy-to-manage. The result-oriented solutions by ZRG are designed from ground up to help the customers in improving customer service quality and compliance, increasing staff productivity and operational efficiencies and in delivering personalized services.

Offered solutions include B2B and B2C communication system solutions for

Telephone call handling operations

011such as for Contact Center, Complaint Center, Help Line, Inbound and outbound centers for sales, collections and services

Complaint management and Workflow management

for service request processing and closure

Call recording system

for recording of all inbound and outbound calls for call tracking, conflict resolution, quality assurance, transaction logging and verification

Social media communication management

for team based case handling on multi-channel

System Integration

with payment gateways, middleware, banking systems

ZRG has successfully delivered Enterprise level projects to prestigious organizations in the national and international market. Some of ZRG’s premium clients include Bank AL Habib, HBL, Bank of Khartoum, Albaraka Bank among many others.

The company is equipped with the finest skilled system designers and developers, project management and technical support teams under the leadership of an experienced and committed management. ZRG has earned continuous support and excellent reputation from their clients, providing complete solutions for customer communication and relationship management needs right from concept to realization.

With almost two decades of innovation and performance, ZRG name has become synonymous with Contact center technology expertise and Customer service knowledge. For its innovations and services, ZRG has been awarded Gold medal by FPCCI during last four consecutive years.

The company claims that by improving your business communication and customer interactions, you can create an edge for your business. An experienced partner like ZRG can help you in making your communication functions efficient, your workplace more productive and your customers happier. For more details, contact ZRG directly via email at zrg-edesk@zrg.com.